How the pieces connect

Systems designer

Systems design is working out why a business behaves the way it does — the incentives, the workflow, the thing downstream that breaks three months later — and then designing the process, the data model and the rules so that it behaves better. On these projects that has meant charging before treatment rather than after, paying factories in twenty-four hours rather than ninety days, and putting business rules in the database where they cannot be bypassed.

8 projects are documented through this lens. Read together, they show whether the approach actually repeats or just sounds like it does.

B-SIDEOff the record