How the real problem was found
Researcher
The research lens is how the real problem was found, which is rarely the problem that was first described.
2 projects are documented through this lens. Read together, they show whether the approach actually repeats or just sounds like it does.
- Academy of Retail ExcellenceThe archive before the redesignNothing is invented.A ground-up rebuild whose first deliverable was not a design but a complete archive of the site being replaced — every course name, duration, address, module, accreditation and date — so that nothing could quietly change in the move. What the archive turned up became the project: fourteen self-contradictions, thirty registered gaps, and two places the research corrected its own record.Read the study →All lenses on Academy of Retail Excellence →
- NirmalkayaVerify, do not reasonWhere wellness begins.A patient paid ₹400 and got nothing. The obvious diagnosis was a missing webhook — clean, immediate and wrong. What the log had already said, where the real cause was hiding, and the same mistake arriving again ten days later.Read the study →All lenses on Nirmalkaya →