Nirmalkaya, read as a set of decisions about what not to be
Differentiation by refusal
Where wellness begins.

01Cover — Differentiation by refusal, decided on paper before any code existed.Full size ↗ 
02Technology ruled out — The USP that was rejected, and the one that replaced it.Full size ↗ 
03Excluded by name — The market scan lists them. The curated catalogue excludes them, individually, in writing.Full size ↗ 
04Publishing what is normally concealed — Every price, and a homepage section about what the centre will not do.Full size ↗ 
05The site sells an assessment — Programmes cannot be bought online. The commercial model follows the clinical one.Full size ↗ 
06Two doors — The problem-first door, and the one for people who have not decided anything is wrong.Full size ↗ 
07Built for a second site that does not exist — The expansion strategy is a constraint in the data model rather than a plan in a deck.Full size ↗ 
08Stated limits — What this study could not verify, and what it deliberately did not look at.Full size ↗