Ashish Narayan

Nirmalkaya, read as an operating model

Considered not performed

Where wellness begins.

  1. Cover
    01Cover — Six auditable standards written before the software, and what the software did with them.Full size ↗
  2. Six standards
    02Six standards — Every standard has the same seven-part shape, which is what makes it auditable.Full size ↗
  3. Escalate instead of assuming
    03Escalate instead of assuming — The universal standard applies to every department and every employee.Full size ↗
  4. The standard becomes the software
    04The standard becomes the software — Four places where a written rule became something the system will not let anybody skip.Full size ↗
  5. Who can reach what
    05Who can reach what — Five staff roles, one partner role, and a decision about visibility rather than hierarchy.Full size ↗
  6. Not yet marked
    06Not yet marked — Two refusals to be clever in the back office, both for the same reason.Full size ↗
  7. A role defined by what it cannot see
    07A role defined by what it cannot see — The community partner, and why the constraint is written into the module rather than the handbook.Full size ↗
  8. Stated limits
    08Stated limits — What this study could not verify, and what it deliberately did not look at.Full size ↗

Executed by me — the standards, the roles and the software that enforces them. Written from the project's own documents and code. Nobody was observed working and nobody is named; whether the standards are followed in the building is not something this study can say.

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